Preguntas Frecuentes

Preguntas Frecuentes

[vc_row][vc_column][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_faqs title=”PRODUCTOS” faqs=”%5B%7B%22title%22%3A%22%C2%BFC%C3%B3mo%20retiro%20mi%20producto%3F%22%2C%22desc%22%3A%22Si%20eliges%20retirar%20el%20producto%20desde%20una%20tienda%2C%20puedes%20hacerlo%20en%20el%20horario%20en%20que%20se%20encuentre%20abierta%20a%20p%C3%BAblico.%20En%20el%20caso%20de%20elegir%20otro%20punto%20de%20retiro%2C%20debes%20guiarte%20por%20los%20horarios%20indicados%20en%20la%20opci%C3%B3n%20seleccionada.%5CnTodos%20los%20retiros%20deben%20realizarse%20dentro%20de%20un%20plazo%20determinado%2C%20el%20cual%20estar%C3%A1%20debidamente%20indicado%20en%20cada%20una%20de%20las%20opciones%20ofrecidas.%20Te%20avisaremos%20por%20v%C3%ADa%20telef%C3%B3nica%20o%20al%20e-mail%20registrado%2C%20que%20el%20producto%20est%C3%A1%20a%20tu%20disposici%C3%B3n%20y%20el%20plazo%20para%20retirarlo.%20Los%20comprobantes%20de%20esta%20gesti%C3%B3n%20quedar%C3%A1n%20a%20tu%20disposici%C3%B3n%20durante%2030%20d%C3%ADas.%20%5CnCualquier%20consulta%20puede%20ser%20efectuada%20a%20contacto%40babymed.cl%5Cn%22%7D%2C%7B%22title%22%3A%22%C2%BFHay%20despacho%20a%20domicilio%3F%22%2C%22desc%22%3A%22Todos%20los%20productos%20ser%C3%A1n%20despachados%20a%20trav%C3%A9s%20de%20Starken%20o%20Chileexpress%2C%20El%20n%C3%BAmero%20de%20seguimiento%20ser%C3%A1%20enviado%20a%20tu%20correo%20una%20vez%20realizado%20el%20env%C3%ADo.%22%7D%2C%7B%22title%22%3A%22%C2%BFCu%C3%A1nto%20se%20demoran%20los%20env%C3%ADos%3F%22%2C%22desc%22%3A%22Dependiendo%20de%20cada%20servicio%20de%20entrega%20y%20del%20producto%20comprado%2C%20y%20de%20el%20lugar%20donde%20te%20encuentres%2C%20puede%20demorar%20desde%201%20d%C3%ADas%20hasta%207%20d%C3%ADas%20h%C3%A1biles.%5Cn%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][vc_separator color=”custom” accent_color=”#eaeaea”][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_faqs title=”FORMAS DE PAGO” faqs=”%5B%7B%22title%22%3A%22%C2%BFCuales%20son%20los%20m%C3%A9todos%20de%20pago%3F%22%2C%22desc%22%3A%22A%20menos%20que%20se%20se%C3%B1ale%20una%20forma%20diferente%20para%20casos%20u%20ofertas%20espec%C3%ADficos%2C%20los%20productos%20y%20servicios%20informados%20en%20este%20sitio%20s%C3%B3lo%20pueden%20ser%20pagados%20por%20medio%20de%3A%5Cna)%20Tarjetas%20de%20cr%C3%A9dito%20bancarias%20Visa%2C%20Mastercard%2C%20Diners%20Club%20International%20o%20American%20Express%2C%20emitidas%20en%20Chile%20o%20en%20el%20extranjero%2C%20siempre%20que%20mantengan%20un%20contrato%20vigente%20para%20este%20efecto.%5Cnb)%20Tarjetas%20de%20d%C3%A9bito%20bancarias%20acogidas%20al%20sistema%20Redcompra%C2%AE%2C%20emitidas%20en%20Chile%20por%20bancos%20nacionales%2C%20que%20mantengan%20un%20contrato%20vigente%20para%20tales%20efectos%20con%20Babymed.cl.%20%5Cn%5CnEl%20pago%20con%20tarjetas%20d%C3%A9bito%20se%20realizar%C3%A1%20a%20trav%C3%A9s%20de%20WebPay%2C%20que%20es%20un%20sistema%20de%20pago%20electr%C3%B3nico%20que%20se%20encarga%20de%20hacer%20el%20cargo%20autom%C3%A1tico%20a%20la%20cuenta%20bancaria%20del%20usuario.%20%5Cn%5CnSi%2C%20por%20cualquier%20motivo%2C%20se%20dejara%20sin%20efecto%20una%20transacci%C3%B3n%20y%20el%20pago%20se%20ha%20hecho%20por%20alguno%20de%20estos%20medios%2C%20la%20devoluci%C3%B3n%20del%20precio%20se%20sujetar%C3%A1%20a%20las%20reglas%20que%20hayas%20pactado%20con%20tu%20banco%2C%20seg%C3%BAn%20corresponda.%20Considera%20que%20todos%20los%20aspectos%20relativos%20al%20uso%20de%20estas%20tarjetas%20de%20cr%C3%A9dito%20o%20de%20d%C3%A9bito%2C%20como%20su%20fecha%20de%20emisi%C3%B3n%2C%20caducidad%2C%20cupo%2C%20bloqueos%2C%20etc.%2C%20se%20sujetar%C3%A1%2C%20en%20relaci%C3%B3n%20con%20la%20empresa%20que%20emite%20u%20opera%20la%20tarjeta%2C%20a%20lo%20pactado%20en%20el%20respecto%20Contrato%20de%20Apertura%20y%20Reglamento%20de%20uso%20de%20ese%20instrumento%2C%20que%20predominar%C3%A1%20de%20haber%20contradicci%C3%B3n.%22%7D%2C%7B%22title%22%3A%22%C2%BFEs%20seguro%20comprar%20en%20esta%20p%C3%A1gina%3F%22%2C%22desc%22%3A%22Babymed%20adoptar%C3%A1%20las%20medidas%20necesarias%20y%20prudentes%20para%20resguardar%20la%20seguridad%20de%20tus%20datos%20y%20de%20tu%20clave%20secreta.%20En%20caso%20de%20detectarse%20cambios%20en%20la%20informaci%C3%B3n%20que%20has%20registrado%20en%20el%20sitio%2C%20o%20bien%2C%20ante%20cualquier%20irregularidad%20en%20las%20transacciones%20relacionadas%20con%20tu%20identificaci%C3%B3n%20o%20la%20del%20medio%20de%20pago%2C%20o%20simplemente%20como%20medida%20de%20protecci%C3%B3n%20a%20tu%20identidad%2C%20nuestros%20ejecutivos%20podr%C3%A1n%20contactarte%20por%20v%C3%ADa%20telef%C3%B3nica%20o%20e-mail%2C%20a%20fin%20de%20corroborar%20tus%20datos%20e%20intentar%20evitar%20posibles%20fraudes.%5CnEn%20caso%20de%20no%20poder%20establecer%20el%20contacto%20en%20un%20plazo%20de%2072%20hrs%2C%20por%20tu%20propia%20seguridad%2C%20tu%20orden%20de%20compra%20efectuada%20en%20nuestro%20sitio%20no%20podr%C3%A1%20ser%20confirmada.%20Te%20informaremos%20via%20telef%C3%B3nica%20o%20e-mail%20que%20tu%20orden%20ha%20quedado%20sin%20efecto%20por%20no%20poder%20confirmar%20tu%20identidad%20o%20el%20medio%20de%20pago%20ofrecido.%20Adem%C3%A1s%2C%20los%20comprobantes%20de%20las%20gestiones%20realizadas%20para%20contactarte%20y%20poder%20confirmar%20la%20operaci%C3%B3n%2C%20estar%C3%A1n%20disponibles%20en%20nuestras%20oficinas%20durante%2030%20d%C3%ADas%2C%20para%20que%20puedas%20confirmar%20la%20orden%20de%20compra.%20Cualquier%20consulta%20puede%20ser%20efectuada%20a%20contacto%40babymed.cl%20.%5Cn%5CnLos%20datos%20personales%20que%20voluntariamente%20entregues%20al%20hacer%20uso%20de%20este%20sitio%2C%20s%C3%B3lo%20podr%C3%A1n%20ser%20tratados%20por%20Babymed.cl%20%20para%20el%20llenado%20autom%C3%A1tico%20de%20los%20documentos%2C%20recibos%20o%20comprobantes%20asociados%20a%20tus%20transacciones%20y%20para%20la%20operaci%C3%B3n%20de%20los%20medios%20de%20pago%20disponibles%20en%20el%20sitio%3B%20no%20ser%C3%A1n%20entregados%20a%20terceros%2C%20salvo%20cuando%20la%20ley%20lo%20permita%2C%20y%20solo%20a%20empresas%20relacionadas%20con%20Babymed.cl%20en%20los%20t%C3%A9rminos%20que%20define%20el%20art%C3%ADculo%20100%20de%20la%20Ley%20N%C2%BA%2018.045%2C%20con%20fines%20exclusivamente%20comerciales.%5CnPodr%C3%A1s%20revocar%20dicha%20autorizaci%C3%B3n%20y%20dispondr%C3%A1s%20siempre%20de%20los%20derechos%20de%20informaci%C3%B3n%2C%20rectificaci%C3%B3n%20o%20modificaci%C3%B3n%2C%20cancelaci%C3%B3n%2C%20eliminaci%C3%B3n%20y%20bloqueo%20de%20tus%20datos%20personales%2C%20conforme%20a%20la%20Ley%20N%C2%BA%2019.628%20sobre%20protecci%C3%B3n%20de%20datos%20de%20car%C3%A1cter%20personal.%20Para%20ejercer%20esos%20derechos%2C%20efectuar%20dicha%20revocaci%C3%B3n%20o%20modificar%20la%20informaci%C3%B3n%20personal%20registrada%20en%20el%20sitio%2C%20puedes%20enviar%20un%20correo%20electr%C3%B3nico%20a%20contacto%40babymed.cl%20o%20comunicarte%20al%20tel%C3%A9fono%20%2B56%209%2049784868%2C%20en%20horario%20h%C3%A1bil.%20Atenderemos%20tu%20solicitud%2C%20y%20podr%C3%A1n%20solicitar%20una%20verificaci%C3%B3n%20de%20la%20identidad%20de%20la%20persona%20que%20se%20presenta%20como%20titular%2C%20antes%20de%20efectuar%20los%20cambios%2C%20a%20trav%C3%A9s%20de%20los%20medios%20fehacientes%20que%20establece%20la%20ley.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][vc_separator color=”custom” accent_color=”#eaeaea”][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

¡Estamos para ayudar! Contáctanos

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][supro_empty_space height=”175″ height_tablet=”120″ height_mobile=”60″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row]